About Reach Logistics
WHY CHOOSE REACH LOGISTICS
PROVEN INDUSTRY EXPERIENCE
With over 40 years of experience, we’ve successfully completed millions of deliveries for some of the UK’s leading retailers, e-tailers, and manufacturers. From day one, we build strong, collaborative partnerships—developing flexible solutions that adapt to the ever-evolving demands of the retail industry.
CONTINUOUS IMPROVEMENT
As a leading two-person home delivery specialist in the UK, we handle over two million customer orders each year—and continue to grow. We’re committed to innovation and continuous improvement, investing in advanced technology, new service offerings, and ongoing training to deliver even better results.
TECHNOLOGY THAT LEADS
Our advanced tracking web app allows customers to monitor their orders in real time, with delivery windows narrowing from a two-hour slot down to just 30 minutes for greater accuracy and convenience.
Customers can follow their purchase every step of the way through our network, including live, on-the-day tracking with an interactive map showing the delivery vehicle’s location.
For added transparency, customers can also view the names of the delivery team arriving at their property—ensuring a more personal and reassuring delivery experience.
INNOVATION WITHOUT LIMITS
NATIONWIDE REACH
Our expanding network of hubs, outbases, and modern fleet enables us to deliver to 98% of the UK population, six days a week. We also leverage specialist partner networks to reach more remote locations, including offshore islands, the Channel Islands, and Ireland—ensuring comprehensive coverage wherever your customers are.
FLEXIBLE SERVICE SOLUTIONS
We enhance our home delivery services with a range of in-house solutions, including wet connect/disconnect, WEEE recycling, and packaging removal. These added services help you stand out in the market while creating new opportunities to increase efficiency and profitability.
SERVICE EXCELLENCE
Our delivery teams are often the only face-to-face interaction customers have during the delivery journey, which is why they are highly trained in all aspects of customer service.
They understand the importance of every item they handle and take pride in representing your brand with professionalism and care.
Our dedicated Customer Experience teams also play a vital role, ensuring your customers are fully supported at every stage, with help always available whenever it’s needed.
