Delivery Terms & Conditions
What to know, before your items are received.
Please read the following carefully
01. Adequate Floor Protection
Please make sure your flooring and carpets are properly protected before delivery. We’re unable to accept claims for damage to surfaces that have not been adequately covered.
For safety reasons, our delivery team is not permitted to remove protective clothing, including their footwear.
02. Access Into Property
Before the delivery team arrives, please check the dimensions of your ordered items to ensure they can be safely moved through doorways, hallways, and passageways to the intended delivery location. If you’re unsure of the measurements, your retailer will be able to assist.
03. Breakable Objects
Before the delivery team arrives, please remove any fragile or breakable items along the route to the delivery location — such as pictures, wall hangings, ornaments, mirrors, or small tables — to help prevent accidental damage.
04. Access Issues
If the delivery team determines that an item cannot be safely manoeuvred without risking damage to the product or your property, it may need to be placed in an alternative location.
If you still wish the team to proceed, you will be asked to read and sign a disclaimer acknowledging that the delivery attempt is at your own risk. In this case, Reach Logistics cannot accept responsibility for any resulting damage to the product or property.
05. Accepting Delivery
When receiving your delivery, please check that the number of parcels matches the delivery note before signing.
Any issues — including damages or missing items — must be recorded at the time of delivery. This can be noted in the app’s comments section or on the runsheet in the space provided for your delivery. Unfortunately, once the delivery has been signed for, we’re unable to address claims for missing parcels or damage, including property damage reported afterward.
Please note that property damage claims are capped at a maximum of £150.
